Reference

What You Agree To When You Use visatk

These terms set out the rules that apply to your visatk account — how you open it, how you use it, and what happens when something goes wrong.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms subject to change
visatk What You Agree To When You Use visatk
TERMS SUPPORT

Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a concern about how they apply to your account, our support team handles it directly. You do not need to navigate a ticketing maze — contact us through the channels below and reference your account ID.

Live Chat Open the chat widget from your account dashboard any time for immediate help with a terms query or account concern.
Email Support Send a detailed query to our support address from your registered email. Include your account ID and the relevant clause or transaction.
Account Help Centre The help centre covers common terms questions, account rules, and wallet verification steps without needing to contact support directly.
ACCOUNT SECURITY

How We Protect Your Account Under These Terms

Your account data is handled with care. We keep transaction records tied to your registered wallet — bKash, Nagad, or Rocket — and those records are what we use when a payment needs verifying. Account security is your shared responsibility: keep your login credentials private and do not use public devices to access your account without logging out properly.

Data Retention

We retain account and transaction data for as long as your account is active and for a period after closure, in line with applicable law and our internal audit requirements.

Cookie Use

We use cookies to keep your session active across pages and remember your device. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected with password authentication and session controls. If you suspect unauthorised access, contact support immediately and change your credentials.

Change Requests

To update your registered wallet number or personal details, submit a verified request through account support with the required identification steps completed.

Common Questions About These Terms

Real questions from people checking what they're agreeing to — answered directly.

We update these terms when needed and post the effective date alongside the new version. Continuing to use your account after that date means you accept the changes.

Multiple accounts under the same identity breach these terms. We may suspend or close duplicate accounts and apply any outstanding balance review before doing so.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account violates our account verification rules.

Contact support from your registered email with the new wallet number and any required verification. Changes are confirmed only after our verification steps are complete.

Raise it with our support team directly. Reference the specific clause and your account ID. We review disputes on a case-by-case basis in line with applicable local law.

Yes. Access to our platform depends on your local law and eligible regions. These terms apply to your account use, but they do not override any applicable consumer rights in your jurisdiction.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.